Haven Sent Services – Terms of Service

Welcome to Haven Sent Services, LLC (“Company”). We are honored to care for your home. To ensure clear expectations and protect both you and our team, all clients agree to the following Terms of Service when booking, scheduling, or receiving services.

By checking the agreement box during booking, you acknowledge that you have read, understand, and agree to these Terms, and that your acceptance constitutes a legally binding electronic signature.

1. Services

Haven Sent Services provides residential and commercial cleaning services. Services may be performed by independent cleaning contractors retained by Company. We maintain quality standards to ensure consistency and professionalism.

2. Independent Contractors

Cleaning professionals are independent contractors and not employees of Company. While Company establishes service expectations, contractors control the method and manner of performing services within the home.

3. Access to Property

Client agrees to provide safe and timely access to the property, including accurate entry instructions, alarm codes, secured pets, and functioning utilities (water and electricity).

Failure to provide access may result in a lockout fee or full-service charge.

4. Payment

Payment is due prior to the day of service unless otherwise agreed in writing. Declined or late payments may result in cancellation or suspension of services.

5. Cancellations & Rescheduling

At least 24 hours’ notice is required to cancel or reschedule services.
Late cancellations may be charged up to 50% of the scheduled service cost.

6. Satisfaction Guarantee

We strive to deliver excellent results. Any service concerns must be reported within 24 hours of service completion.

At Company’s discretion, we may offer a re-clean of missed areas. Refunds are not guaranteed.

7. Right to Refuse or Discontinue Service

Company reserves the right to refuse or discontinue service if the environment is unsafe, unsanitary beyond normal cleaning scope, or if inappropriate, threatening, or illegal behavior occurs. Charges may still apply for time spent on-site.

8. Pre-Existing Conditions

Company is not responsible for damage resulting from pre-existing conditions, including but not limited to:

• Loose or improperly installed fixtures

• Deteriorated or fragile surfaces

• Failing grout or caulk

• Unsealed natural stone or wood

• Normal wear and tear that becomes visible during cleaning

Cleaning may reveal damage that was previously hidden.

9. First-Time & Deep Cleaning

Heavy buildup, staining, or neglected areas may not be fully removable in one visit. Results may vary depending on surface condition and maintenance history.

10. Damage & Breakage

While reasonable care is taken, cleaning involves handling items and working with water and cleaning solutions.

Company is not responsible for damage resulting from:

• Pre-existing instability

• Improper installation

• Normal wear and tear

• Manufacturer defects

• Undisclosed fragile or specialty surfaces

Any damage claim must be reported within 24 hours of service completion.

To the fullest extent permitted by law, Company’s liability for any claim is limited to the actual amount paid for the specific service giving rise to the claim. Company is not responsible for sentimental value, emotional distress, or replacement beyond the item’s actual cash value.

11. Valuables & Fragile Items

Client agrees to secure or remove cash, jewelry, heirlooms, collectibles, firearms, and fragile items prior to service. Company is not responsible for loss or damage to unsecured valuables.

12. Clutter & Furniture

Cleaning results are limited in areas blocked by clutter or inaccessible surfaces. For safety reasons, cleaners do not move heavy furniture or large appliances.

13. Pets

Pets must be secured if aggressive, anxious, or unpredictable. Company is not responsible for pets escaping during service.

14. Hazardous Conditions

Client must disclose mold, pests, biohazards, hoarding conditions, bodily fluids, or hazardous materials prior to service. Company reserves the right to refuse or discontinue service if such conditions are discovered.

15. Specialty Surfaces

Client must notify Company of delicate, antique, or specialty surfaces (including but not limited to marble, granite, natural stone, unsealed wood, or specialty coatings). Company is not liable for damage resulting from undisclosed material conditions.

16. Utilities

Client must provide working electricity and water. Company is not responsible for incomplete services or food spoilage caused by appliance failure, power outages, or other utility disruptions.

17. Recording Devices

Client agrees to comply with all applicable laws regarding recording devices and surveillance equipment within the property.

18. Photos & Marketing Use

Company may take photographs before, during, or after service for quality control, documentation of pre-existing conditions, and marketing purposes.

By agreeing to these Terms, Client grants Company permission to use non-identifiable photos of completed work for marketing, advertising, social media, and promotional materials.

Company agrees that:

• No personal identifying information will be disclosed

• No addresses will be shared

• No mail, documents, or private materials will be featured

• No family photographs or sensitive personal items will be intentionally highlighted

If Client prefers that photos not be used for marketing, Client must notify Company in writing prior to service.

19. Meals & Gift Package Items (If Applicable)

Certain service packages may include meals or gift products purchased from third-party vendors.

Company does not manufacture these items and makes no warranties regarding ingredients, allergens, safety, or product effectiveness.

Client assumes all risks related to consumption, storage, and use. Perishable items will be placed in a refrigerator if accessible. Company is not responsible for spoilage due to appliance failure, power outages, or delayed consumption.

Any product defect claims must be directed to the manufacturer.

20. Limitation of Liability

To the fullest extent permitted by law, Company’s total liability for any claim arising out of services is limited to the amount paid for the specific service giving rise to the claim.

Company is not liable for indirect, incidental, special, or consequential damages.

21. Indemnification

Client agrees to indemnify and hold Company harmless from claims arising from unsafe property conditions, undisclosed hazards, or violations of these Terms.

22. Non-Solicitation of Contractors

Client agrees not to directly hire, solicit, or contract with any contractor introduced through Company during service or for 12 months following the last service date.

Violation may result in a referral fee equal to replacement and training costs.

23. Termination

Either party may discontinue service at any time. Outstanding balances remain due.

24. Dispute Resolution

Any dispute arising from these Terms or services provided shall first be addressed through good-faith informal resolution.

If unresolved, disputes shall be submitted to binding arbitration in the state where services were performed. Client waives the right to participate in any class action lawsuit or class-wide arbitration.

25. Force Majeure

Company is not liable for delays or failure to perform services due to events beyond its control, including severe weather, natural disasters, power outages, emergencies, or government actions.

26. Acceptance of Terms

By booking services, checking the acceptance box, or allowing services to be performed, Client confirms that they have read, understood, and agree to these Terms.

What Services Do You Offer?

We provide professional residential cleaning services along with thoughtfully curated dinner and gift packages designed to support women and families throughout Utah County, with plans to expand into Salt Lake County.

Our mission is simple: to help the women we serve (and their families) feel seen, supported, and cared for. We aim to bring real relief to the busy, overwhelmed mother and provide meaningful support during both joyful and challenging seasons of life.

Professional Residential Cleaning Services

Our cleaning services are the foundation of our business. We deliver dependable, high-quality residential cleaning designed to give families a clean, calm, and refreshed home.

We offer:

• Standard cleaning

• Recurring cleaning (weekly, biweekly, or monthly)

• Deep cleaning

• Customized housekeeping services tailored to each client’s needs

Whether you need consistent maintenance or a thorough reset for your home, our team works with care, attention to detail, and professionalism. Clients are welcome to book cleaning services on their own — there is no requirement to purchase a gift package. Many of our customers simply want reliable, high-quality cleaning they can trust.

A clean home provides more than just reduce stress, it allows families to focus on what matters most.

Customized Support & Gift Packages

What sets us apart is our ability to help women feel seen, supported and deeply cared for by tending to their every need.

We offer customized packages that can include professional cleaning, dinner support, and personalized gift baskets. These services are designed to meet women and families during important life moments, including:

• Postpartum recovery

• Grief and loss

• Birthdays

• Valentine’s Day

• Anniversaries

• Milestone celebrations

• “Just because” expressions of love and support

These packages are often purchased by husbands, family members, and friends who want to provide meaningful support in a tangible way.

Tailored to Each Season of Life

Every gift package is customized to the woman receiving it.

For example:

A postpartum package may include items such as a bath soak, stretch mark cream, mother’s milk tea, and other gentle self-care essentials, paired with cleaning support and/or dinner to allow mom true rest and take a huge load off her plate.

An anniversary package may include rose petals spread on a fresh bed, non-alcoholic champagne with glasses, chocolates, and luxury massage oil to create a thoughtful and romantic experience.

A grief support package may include comforting self-care items designed to provide quiet encouragement during a difficult time and hand written card.

A birthday package may feature spa-like items to pamper her and indulgent touches that help her feel celebrated and valued.

Each experience is carefully designed around the recipient’s needs, preferences, and circumstances.

Serving Utah Families

We proudly provide residential cleaning services throughout Utah County and are currently expanding into Salt Lake County. Our goal is to support more women and families across Utah with services that bring both practical relief and meaningful care.

Book Your Custom Service

Whether you are looking for dependable, high-quality home cleaning or a fully customized support package for someone you love, we are here to serve you.

Contact us today to schedule your tailored cleaning service or to design a personalized gift and support package. We would love to serve you!

At Haven Sent, we offer two types of services: professional home cleaning and custom gift packages. Each is uniquely tailored, so pricing varies depending on your needs.

Cleaning Services Pricing

We charge by the job, not by the hour.

This means you never have to worry about a cleaner working too fast and skipping quality—or working too slowly and costing you more. Our focus is on delivering the results your home needs, not watching the clock.

Every home is different, and pricing is based on factors such as:

    •    Square footage

    •    Number of bedrooms and bathrooms

    •    Current condition of the home

    •    Pet hair or buildup

    •    How recently it was last cleaned

    •    Type of cleaning needed (standard, deep clean, or move-out clean)

Because of this, your quote is completely customized to ensure you receive the level of care your home deserves.

We also offer instant online booking, so you can receive an accurate, tailored quote right away—without the inconvenience of scheduling a walkthrough. We know our clients have full, busy lives and appreciate clear, upfront pricing.

You can get your personalized quote by using our online booking system or by contacting us with:

    •    Square footage

    •    Number of bedrooms and bathrooms

    •    Type of cleaning needed

    •    General condition of the home

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Gift Package Pricing

Our gift packages are priced separately because they include customized care beyond cleaning.

These exclusive packages may include services such as:

    •    Professional home cleaning

    •    Meal preparation or catered dinner

    •    Gift baskets

    •    Postpartum care packages

    •    Holiday, anniversary, or special occasion gifts

    •    Personalized add-ons tailored to the recipient

Each package is customized based on what you’d like included, the number of people served, and the level of care you want to provide.

We also offer limited seasonal packages for occasions like Valentine’s Day, Mother’s Day, and Christmas.

To receive gift package pricing, simply call or text us. We’ll walk you through the options and help you create something meaningful and unforgettable.

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Our promise

Our pricing is designed to ensure you receive a fully tailored, high-quality service that supports your home and your life—without surprises, pressure, or wasted time.

Yes. We bring all of our own professional-grade cleaning supplies and equipment, so you don’t have to worry about providing anything.

Our goal is to make the process completely seamless and stress-free for you. We arrive fully prepared with everything needed to care for your home properly and efficiently.

If you have allergies, sensitivities, or prefer certain types of products, please let us know. We will try accommodate requests for more natural or gentler cleaners.

You are also welcome to provide specific products that you would like us to use in your home. We’re happy to follow your preferences to ensure your home is cleaned in a way that feels safe and comfortable for you and your family. Please note that some natural cleaners are effective while others may not produce the same quality result.

Our service is always tailored—not just to your home, but to your needs.